SMS Terms and Conditions

1. Program Name and Operator

The Always Audit Text Alerts program is operated by ECNU Auto, Inc., doing business as Always Audit (“ECNU Auto,” “Always Audit,” “we,” “us,” or “our”). It is an internal, transactional notification program for named users of the Always Audit vehicle inventory platform: employees of subscribing dealerships and Always Audit staff. By enrolling in or continuing to receive program messages you agree to these terms.

2. Program Description and Message Types

Always Audit Text Alerts are account and operational notifications about your own dealership account, including:

• Lot alerts when a customer scans the QR code on a vehicle at your lot.
• One-time account setup or login links that you or your administrator requested.
• Notifications that a Live Physical Inventory Audit report is ready or needs your signature.
• Task assignments, task updates, messages, and reminders from Always Audit Team Hub.
• Operational announcements from your dealership sent through Always Audit.

This program does not send marketing or promotional messages.

3. Consent and Enrollment

You give consent yourself, using the mobile number on your own Always Audit account, in one of two ways. In the app: in the Always Audit app or the Always Audit Team Hub, open Notifications and check the “Text alerts (SMS)” box. The box starts unchecked, and the disclosure beside it states the program name, message types, that message frequency varies, that message and data rates may apply, how to reply HELP or STOP, and links to these Terms and the SMS Privacy Policy. Only you can check the box; an administrator cannot check it for you. By reply: when your dealership administrator selects you for lot text alerts, or Always Audit staff create your Team Hub crew account, we send one enrollment text that identifies Always Audit and asks you to reply YES; replying YES to that enrollment text from your number records your consent (a YES sent in some other conversation does not). Until one of these has happened we send you no program messages other than that enrollment text (and, for Team Hub, the one-time login link you or your administrator requested). When you consent we record your user account, mobile number, the date and time, and the exact disclosure text you agreed to. Consent to receive text messages is not a condition of purchase, employment, or use of the Always Audit platform. If you did not request text alerts, reply STOP or contact us and we will remove your number.

4. Message Frequency and Charges

Message frequency varies based on account activity, inventory events, and Team Hub tasks, messages, or reminders. Message and data rates may apply. Your mobile carrier’s terms and charges govern your use of its network.

5. How to Opt Out

Text STOP to any program message at any time to opt out. You can also uncheck the “Text alerts (SMS)” box in the app. After you opt out, you may receive one final message confirming that you have been unsubscribed, your consent record is marked revoked, and you will receive no further program messages unless you consent again. To re-enroll after replying STOP, text START to the Always Audit number: this lifts your carrier’s block, clears our opt-out record, restores the consent that STOP revoked, and sends you one confirmation. If no consent is on file for your number, START only lifts the block and you will be asked to turn on “Text alerts (SMS)” in the app. Re-checking the box alone does not lift your carrier’s block. Questions: contact us at support@alwaysaudit.com or 205-480-0646.

6. How to Get Help

Text HELP to any program message for help. You may also contact us at support@alwaysaudit.com or 205-480-0646.

7. Carrier Disclaimer

Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

8. Privacy

How we collect, use, and protect your mobile number and messaging information is described in our SMS Privacy Policy and our general Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

9. Changes to the Program or These Terms

We may update these terms or modify or discontinue the program at any time. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us