SMS Privacy Policy

1. Scope and Program

This SMS Privacy Policy explains how ECNU Auto, Inc., doing business as Always Audit (“ECNU Auto,” “Always Audit,” “we,” “us,” or “our”), handles information for the Always Audit Text Alerts program. The program sends only transactional lot alerts, account setup or login links that a user or their administrator requested, Live Physical Inventory Audit report notifications, and Always Audit Team Hub task, message, and reminder notifications to named platform users. It does not send marketing or promotional content. Our general Privacy Policy applies to everything else we do with your information.

2. Information We Collect

To operate the program, we collect and maintain:

• Your name, user ID, dealership or organization, and mobile phone number.
• Whether your administrator has selected you for text alerts, and your consent record: the mobile number, the date and time you consented, how you consented (the in-app checkbox or a YES reply), the exact disclosure text and its version, and, for the in-app checkbox, the browser or app identifier and network address that submitted it.
• Any STOP, HELP, YES, or other message you send to the program, and the resulting opt-out or consent record.
• For each message we send: the delivery outcome, timestamp, provider reference, and related operational records.

We do not purchase, rent, or import mobile numbers from third parties. Your number is the one you provided to your dealership or to Always Audit for your own account.

3. How We Use Information

We use mobile and messaging information to deliver requested and operational messages, manage notification preferences, process opt-out and help requests, troubleshoot delivery, prevent misuse, maintain audit records, and comply with legal and carrier requirements. We do not use this information for marketing.

4. Enrollment and Consent Records

You consent to text alerts yourself, using the mobile number on your own account, either by checking the unchecked “Text alerts (SMS)” box in the Always Audit app or Team Hub after reading the disclosure shown beside it, or by replying YES to the single enrollment text we send when your dealership administrator selects you for alerts (or Always Audit staff create your Team Hub crew account). We send no other program messages to your number until one of those consent records exists. Each consent record stores your user account, mobile number, date and time, method, and the exact disclosure text you agreed to; if you reply STOP, uncheck the box, or change your mobile number, the record is marked revoked and kept. We also retain your opt-out record and a delivery record for each message we send so we can document your choices and honor them.

5. Sharing and Service Providers

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Vendors that provide messaging delivery, telecommunications, cloud hosting, security, and technical support may process mobile information only on our behalf and only as necessary to provide those services. They are not authorized to use text messaging opt-in data or consent for their own marketing or promotional purposes. We may also disclose information when required by law or to protect our rights and users.

6. Retention

We retain mobile, enrollment, and messaging records for as long as reasonably necessary to operate the program, document enrollment and opt-out requests, resolve disputes, maintain security and audit trails, and meet legal, regulatory, and carrier requirements. We delete or de-identify information when it is no longer needed, subject to applicable obligations.

7. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect mobile and messaging information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Opt-Out, Help, and Your Choices

Text STOP to any program message at any time to opt out. We will record and honor your request and may send one final confirmation message. Text HELP for assistance, or contact us at support@alwaysaudit.com or 205-480-0646 to ask questions about your mobile information or messaging preferences. Message frequency varies and message and data rates may apply; see the SMS Terms and Conditions.

9. Policy Changes

We may update this policy as our practices or legal requirements change. We will post updates here and revise the “Last updated” date.

10. Contact Us